FAQ

You need to register as member of 12Rollex. Go to "Registration" at home page & key in your details. After the registration, login to the registered account and check your game details. Download the game and login with the game's Username & Password provided.

Login to your 12Rollex account & check on the banking details. Deposit can be made to our Company's bank account through online transfer, cash deposit or ATM transfer. After deposit, submit a deposit form via our website. Go to "Deposit", key in the bank in details (Date, Time, Bank, Amount, Method) & submit to us. Once we receive your deposit form we will add credit to your game's account.

Login to your 12Rollex account and submit a withdrawal form to us. Once we receive your withdrawal form, we will online transfer the money to your registered bank account with us.

If you already bank in , the credit will not be added automatically to your game's account. You must submit a deposit form after bank in. If you already submitted the form but still no credit in your game's account after 5 minutes, then please contact our Customer Service via Livechat

The deposit form will be rejected if you do not make any deposit &/or fill in the wrong bank in details (Date, Time, Bank, Amount, Method) . Please contact Customer Service via Livechat for more details.

There are 2 reasons your withdrawal is being rejected.
i) Game's account balance is less than your withdrawal amount. 
ii) The rollover requirement for withdrawal is not met for the selected the deposit bonus.